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Ticket Policy

Our goal at Tickets Tonight is to make your purchasing experience easy, efficient and equitable, so we can get you on your way to live events as quickly as possible. The following purchase policies are designed to ensure your satisfaction and understanding of the purchase process on Ticketstonight.ca. If you have any questions about the information below, please contact us. This Purchase Policy is subject to, and incorporates by this reference, the Terms of Use. Each ticket that you purchase is a revocable license to attend a particular event, and is subject to these terms.

Currency

All ticket prices for events are stated in Canadian Dollars.

Payment Methods

Ticketstonight.ca accepts several methods of payment to accommodate your needs. Ticketstonight.ca accepts Visa and MasterCard.

Tickets Tonight acts as the agent to those who are promoting or otherwise providing the events for which you purchase tickets, such as venues, teams, artists' representatives and fan clubs and promoters. When you purchase a ticket for an event Tickets Tonight will be handling the transaction and collecting payment for the Event Producer.

Tickets obtained from unauthorized sources may be lost, stolen or counterfeit, and if so are void.

Pricing and Availability

Tickets Tonight sells tickets on behalf of promoters, artists and venues, which means Tickets Tonight does not set the ticket prices or determine seating locations. Tickets are generally sold through several distribution points, including online, Phone Centres, Tickets Tonight Outlet Locations and box offices. Most distribution points generally access the same ticketing system and inventory. Therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, Tickets Tonight does not control this inventory or its availability. Check out our FAQs section for more information on ticket availability. In some cases, Tickets Tonight may receive additional allocations of tickets for distribution which may be offered for sale at lower prices through the same-day half-price ticketing program.

Order Confirmation

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with Tickets Tonight whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Tickets Tonight will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Convenience Charges and Order Processing Fees

Tickets purchased on Tickets Tonight.ca are typically subject to a per ticket convenience charge.

Number of Tickets Per Customer or "Ticket Limits"

When purchasing tickets on Ticketonight.ca you are limited to a specified number of tickets for each event (also known as a "ticket limit"). This limit is posted during the purchase process and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. We reserve the right to cancel any or all orders and tickets without notice to you if you exceed the posted limits. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.

Opening Acts

Opening acts or guests may sometimes tour with headlining performers. Tickets Tonight is not always made aware of opening acts or the length of their performances. These opening acts are subject to change or cancellation at any time without notice. No refund will be owed if an opening act is changed or cancelled.

Cancelled and Postponed Events

Occasionally, concerts are cancelled or postponed. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that concert. For exact instructions on any cancelled or postponed concert, please check the concert information online or contact us.

If an event is cancelled, Tickets Tonight acts as the agent of the Event Promoter and as such typically only offers refunds and/or exchanges based on the Event Promoter's instructions. Tickets Tonight is not obligated to issue a refund except to the extent that the Event Promoter responsible for bringing you the event (1) instructs us to issue a refund, and (2) provides us with the funds necessary to issue refunds. In order to receive a refund or an exchange that may be offered, you will have to comply with the Event Promoter's instructions or deadlines, which, along with the decision about whether or not to issue a refund or an exchange, may be at the Event Promoter's discretion.

If the event was moved or rescheduled, the venue or promoter may set refund limitations. Please contact us for more information or to request a refund if you cannot attend the rescheduled event. Please make sure to include/provide your order number so we can expedite your refund if applicable.

Refunds and Exchanges

Before purchasing tickets, carefully review your event and seat selection. Policies set forth by our clients, including venues and artists, generally prohibit Tickets Tonight from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. In addition, we may occasionally offer tickets at a discount after the original on-sale date and will not refund the difference between the original price and the sale price.

You agree that you will not attempt to evade, avoid, or circumvent those prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact Tickets Tonight to seek a refund or exchange from Tickets Tonight when Tickets Tonight is prohibited from providing one by its clients, and you will not dispute or otherwise seek a "chargeback" from the company whose credit card you used to purchase tickets from the Site. Should you do so, your tickets may be cancelled, and Tickets Tonight may, in its sole discretion, refuse to honour pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.

If we issue you a refund for a ticket, due to a cancelled or postponed event, we will issue a refund of the ticket's face value paid (or, if a discounted ticket, then instead the discounted ticket price paid), all service fees and any convenience charge. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund. Tickets Tonight will not be liable for travel or any other expenses that you or anyone else incurs in connection with a cancelled or postponed event.

Tickets Tonight acts as the agent of the Event Promoter and as such typically only offers refunds and/or exchanges based on the Event Promoter's instructions. Tickets Tonight is not obligated to issue a refund except to the extent that the Event Promoter responsible for bringing you the event (1) instructs us to issue a refund, and (2) provides us with the funds necessary to issue refunds. In order to receive a refund or an exchange that may be offered, you will have to comply with the Event Promoter's instructions or deadlines, which, along with the decision about whether or not to issue a refund or an exchange, may be at the Event Promoter's discretion.

Billing Information Verification

Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, Tickets Tonight customer service will attempt to contact you, using the information provided at the time of purchase. If Tickets Tonight is unable to reach you after its initial attempt, Tickets Tonight may cancel your order and may sell your tickets to another customer without further notice.

Delivery Options

Different combinations of delivery methods may be offered, depending on factors that include the venue or country where the event is to be held, the country in which you live, how much time is left before the event starts, whether it is a holiday season and the nature of the demand for the event. Please carefully review the list of delivery methods offered during the purchase process. For security purposes, we can only ship tickets to the billing address on file with the credit card company that is used for your purchase.

Generally, some of the following delivery methods may be offered: 

Multiple Browser Windows

When ordering tickets online with Tickets Tonight, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration.

Limitation of Liability

You voluntarily assume all risks and danger incidental to the event for which a ticket is issued, whether before, during or after the event, and you waive any claims for personal injury or death against Tickets Tonight, management, facility, league, artist, participants, and all of their respective parents, affiliated entities, agents, officers, directors, owners and employees on behalf of yourself and any accompanying minor.

License; Ejection and Cancellation; No Redemption Value

Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket's face amount. A ticket is not redeemable for cash.

Recording, Transmission and Exhibition

You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to Tickets Tonight and the Event Provider(s) to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.

You Are Subject to Search

You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers.

Unlawful Re-Sale of Tickets; Commercial Purposes

Unlawful resale of tickets (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. In addition, Tickets Tonight reserves the right to restrict or deny ticket purchasing privileges to anyone that Tickets Tonight determines to be, or has been, in violation of this policy. Because Tickets Tonight does not guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals), Tickets Tonight recommends that you purchase tickets directly through Tickets Tonight, authorized partners or from the venue box office to ensure ticket authenticity. Tickets may not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by the Event Promoter, provided that even if such consent is obtained, any use of Tickets Tonight's trademarks and other intellectual property is subject to Tickets Tonight's consent.

Downtown Ticket Booth

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Inside the Tourism Vancouver Visitor Centre
Plaza Level, 200 Burrard St.

Open Daily: 9:00 a.m. to 5:00 p.m.